Insights & Expertise

A really cool shop closed yesterday in my town, Saline, Michigan. It opened in 2017 and when it survived the pandemic, I thought, “Whew! Thank goodness McPherson’s made it!”

I shopped there many times because I could always find something for my sister or one of my gal pals and the owner grew to recognize me (such a great feeling). But it’s not like I went there weekly or even monthly. While my shopping habits didn’t change much post-pandemic, others did and the impact has been huge in the last 18 months. Even the launch of their online shop couldn’t balance the lack of foot traffic and the fact that we love things delivered the next day to our doorsteps.

Everyone must make the effort to support local small businesses if we want cha

I heard a small business owner say this about his supervisors regarding online training they were required to take. My first thought was, “You’re the one in charge, why don’t you know?”

This type of thing is all too common because leaders assume that their people act on the direction given and they do not follow up.

It doesn’t automagically happen because that’s what we want. You may operate in a way where once you’re given an assignment, you complete it without a reminder or follow up. But that is you and you cannot expect others will operate in the same way. A culture of accountability is created by -

• Implementing processes and other measurable systems.<